Pinpoint Test AT: The Keyboard Is Completely Inoperative

Ford Work Solutions(TM)

Pinpoint Test AT: The Keyboard Is Completely Inoperative

Normal Operation

The Bluetooth(R) keyboard can be used to interact with the in-dash computer by utilizing the Bluetooth(R) connection.

This pinpoint test is intended to diagnose the following:

- Customer error

- Batteries

- Bluetooth(R) connection concern

- Keyboard

PINPOINT TEST AT : THE KEYBOARD IS COMPLETELY INOPERATIVE

AT1 CHECK THE BLUETOOTH(R) CONNECTION

NOTE: Pair the mobile phone as a phone, not as a device, for this step to produce accurate results.

- Using a known good Bluetooth(R)-enabled mobile phone, attempt to pair to the in-dash computer. Refer to the Owner's Literature.

- Check the list of devices paired with the in-dash computer:
- From the home screen, press SETTINGS, then BLUETOOTH(R).


Is the mobile phone in the list of available devices?

Yes
GO to AT2.

No
GO to Pinpoint Test AO. Pinpoint Test AO: Telematics Is Inoperative/Do Not Operate Correctly (Crew Chief)

AT2 CHECK THE KEYBOARD BLUETOOTH(R) CONNECTION

NOTE: Pair the keyboard as a device, not as a phone, for this step to produce accurate results.

- Pair the keyboard with the in-dash computer using the Bluetooth(R) connection. Refer to the Owner's Literature.

- Test the system for normal operation.

Does the keyboard operate correctly?

Yes
The cause of the concern was the keyboard not being paired correctly with the in-dash computer. INSTRUCT the customer in the correct method for pairing a Bluetooth(R) device. The system is operating correctly.

No
GO to AT3.

AT3 CHECK THE KEYBOARD BATTERIES

- Install a known good set of batteries in the keyboard.

- Test the system for normal operation.

Does the keyboard operate correctly?

Yes
The cause of the concern was inoperative batteries. The system is now operating correctly.

No
REPLACE the keyboard. TEST the system for normal operation.