MyFord Touch(R) - Various Functional Issues
TSB 11-7-2907/28/11
VARIOUS FUNCTIONALITY CONCERNS WITH
MYFORD TOUCH - BUILT ON OR BEFORE 7/25/2011
FORD:
2012 Focus
ISSUE
Some 2012 Focus vehicles equipped with MyFord Touch built on or before 7/25/2011 may experience various concerns in the following areas: Blank/black display screen, Radio switches from off to on or changes state after ending a phone call or voice command, phone pairing, incorrect Sirius channel selection using voice command, Unable to download photo resolution 800x378, Sirius travel link download time, Sirius channel art logo mismatch, phone book downloads.
ACTION
Follow Service Procedure steps to perform software update.
SERVICE PROCEDURE
1. Ensure that the Integrated Diagnostic Software (IDS) release is at 74.01 or higher, then close the IDS software.
a. If programming fails during Vehicle Interface Processor (VIP) (before being prompted to start the engine) ensure that the IDS battery indicator in the lower right hand corner is green. A red or clear/neutral indicator can indicate a low voltage condition. Check battery charger connections and settings.
2. Vehicles that exhibit a blank/black screen symptoms follow procedure B. All other symptoms follow procedure A
Performing this procedure will erase all saved customer preferences while returning the system to original default settings. On delivery, please instruct customers to pair phones and all preferences will need to be reset
^ This procedure update will reduce blank/black screen occurances by automatically rebooting the system if the screen remains blank after 3 minutes. This is expected system functionality with (BM) level CIP software.
^ Sirius Travel link may take up to twenty minutes or longer before all hourglasses disappear after an accessory protocol interface module (APIM) update.
Procedure A
1. To perform the reprogram procedure it will be necessary to follow the online version of the Workshop Manual (WSM), Section 415-00 APIM Programming - Standard selection. Update the Consumer Interface Processor (CIP) to the latest (BM) suffix level.
2. Touch screen calibration must be performed as a final step. Default touch settings are 180 degrees from normal, requiring calibration after an APIM update.
Procedure B
1. Perform a battery disconnect following WSM section 414-01 for 5 minutes and then reconnect.
2. To perform the reprogram procedure it will be necessary to follow the online version of the Workshop Manual (WSM), Section 415-00 APIM Programming - Standard selection. Update the Consumer Interface Processor (CIP) to the latest (BM) suffix level. If programming fails, proceed to Step 3. If the update was successful no further actions are necessary.
3. Vehicles that exhibit blank/black screen may fail during CIP communication. If reprogramming was unsuccessful, the APIM is in an unrecoverable software state and will require APIM replacement. Follow WSM Section 415-00 APIM removal and installation to replace the APIM. Order a replacement APIM using the online 1878 form.
4. Touch screen calibration must be performed as a final step. Default touch settings are 180 degrees from normal, requiring calibration after an APIM update or replacement.
Parts Block
WARRANTY STATUS: Eligible Under Provisions Of New Vehicle Limited Warranty Coverage
IMPORTANT: Warranty coverage limits/policies are not altered by a TSB. Warranty coverage limits are determined by the identified causal part.
OPERATION DESCRIPTION TIME
110729A 2012 Focus: Reprogram 1.3 Hrs.
The APIM (Full
Reprogramming Procedure)
110729B 2012 Focus: APIM 1.7 Hrs.
Reprogramming
Unsuccessful And Program
New Module
MT110729 2012 Focus: Claim Actual Actual
Time To Replace APIM Time
DEALER CODING
CONDITION
BASIC PART NO. CODE
14D212 04
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