Campaign G21 - Reconfigure Cluster Active Service System: Overview
April 2008Dealer Service Instructions for:
M-B 2009120007 Refer Dodge vehicles to Dodge Sprinter Dealer for repair
Customer Satisfaction Notification G21
Reconfigure Cluster - Active Service System
Models
2007 (VB) Dodge Sprinter
2007 (VB) Freightliner Sprinter
NOTE:
This notification applies only to the above vehicles equipped with a gasoline engine ("6" in the 8th VIN position) built from August 1, 2006 through April 3, 2007 (MDH 080101 through 040301).
IMPORTANT:
Some of the involved vehicles may be in dealer vehicle inventory. Dealers should complete this repair on these vehicles before retail delivery. Dealers should also perform this repair on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process.
Subject
The Active Service System (ASSYST) in the instrument cluster on about 1,150 of the above vehicles was configured with an incorrect mileage for service intervals. The correct service interval is every 10,000 miles as indicated in the Owners Manual.
Repair
The instrument cluster must be reconfigured.
NOTE:
If a vehicle in for this repair has already accumulated more than 10,000 miles since the last service interval, the cluster will indicate the service is past due after this reconfiguration. This notification does NOT include performing the service interval requirements (oil and filter change, etc). All associated service interval costs are the owners responsibility.
Parts Information
No parts are required to perform this repair.
Special Tools
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the
DealerCONNECT Claim Entry Screen located on the Service tab. Claims
submitted will be used by Chrysler to record Customer Satisfaction Notification service completions and provide dealer payments.
Use the labor operation number and time allowance shown.
Dealer Notification
All dealers will receive one copy of this dealer notification letter by mail. To view this notification on DealerCONNECT, select "Global Recall System" on the Service tab, then click on the description of this notification.
Owner Notification and Service Scheduling
All involved vehicle owners known to Chrysler are being notified of the service requirement by mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is included. Enclosed with each owner letter is an Owner Notification postcard to allow owners to update our records if applicable.
Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owners name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission.
To use this system, click on the "Service" tab and then click on "Global Recall System." Your dealers VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.
Dealers should perform this repair on all unsold vehicles before retail
delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.
VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this notification only and is strictly prohibited from all other use.
Additional Information
If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.
Customer Services Field Operations
Chrysler