Recall - Parking Brake System Modification: Overview
Bulletin No.: 05042BDate: February 27, 2006
SAFETY
Subject:
05042B - PARKING BRAKE SHOE AND DRUM CONTACT
Models:
1999-2002 CHEVROLET 1500 SILVERADO
2001-2005 CHEVROLET 2500/3500 SILVERADO, GVWR Greater then or equal to 9200 #
1999-2002 GMC 1500 SIERRA
2001-2005 GMC 2500/3500 SIERRA, GVWR Greater then or equal to 9200 #
EQUIPPED WITH A MANUAL TRANSMISSION
Supercede:
STEP 11.2 IN THE SERVICE PROCEDURE FOR THE 2500/3500 SERIES VEHICLES HAS BEEN REVISED. DISCARD ALL COPIES OF BULLETIN 05042A ISSUED JANUARY 2006.
Condition
General Motors has decided that a detect which relates to motor vehicle safety exists in certain 1999-2002 Chevrolet Silverado and GMC Sierra 1500 Series, and 2001-2005 Chevrolet Silverado and GMC Sierra 2500/3500 Series vehicles equipped with a manual transmission. Some of these vehicles may have a contact condition between the parking brake shoes and parking brake drums when the parking brake is not applied. If this were to occur, the driver may or may not hear an intermittent scraping noise from the rear of the vehicle while driving. This condition could cause parking brake lining wear. If this lining wear is undetected, the parking brake may become ineffective in immobilizing a parked vehicle on a grade. An ineffective parking brake may result in a vehicle crash.
Correction
1500 Series - Dealers are to inspect the parking brake lining thickness on both rear brakes, and depending on the amount of lining remaining, install either a reduced-force parking brake retainer spring clip on both rear brakes or parking brake shoe kits, which includes the reduced-force clips.
2500-3500 Series - Dealers are to inspect the parking brake lining thickness on both rear brakes and install a new rear right-hand parking brake cable assembly. Also, depending on the amount of lining remaining, install new parking brake shoes (both rear brakes).
Vehicles Involved
Involved are certain 1999-2002 Chevrolet Silverado and GMC Sierra 1500 Series, and 2001-2005 Chevrolet Silverado and GMC Sierra 2500/3500 Series vehicles equipped with a manual transmission and built within the VIN breakpoints shown.
Important:
Dealers should confirm vehicle eligibility through GMVIS (GM Vehicle Inquiry System) prior to beginning recall repairs. [Not all vehicles within the above breakpoints may be involved.]
For US and Canada
For dealers with involved vehicles, a Campaign Initiation Detail Report containing the complete Vehicle Identification Number, customer name and address data has been prepared and will be loaded to the GM DealerWorld (US) Recall Information, GMinfoNet (Canada) Recall Reports. Dealers will not have a report available if they have no involved vehicles currently assigned.
For Export
For dealers with involved vehicles, a Campaign Initiation Detail Report containing the complete Vehicle Identification Number, customer name and address data has been prepared, and is being furnished to involved dealers. Dealers will not receive a report with the recall bulletin if they have no involved vehicles currently assigned.
The Campaign Initiation Detail Report may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall.
Parts Information
Parts required to complete this recall are to be obtained from General Motors Service Parts Operations (GMSPO). Please refer to your "involved vehicles listing" before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order.
Customer Reimbursement - For US
All customer requests for reimbursement for previous repairs for the recall condition will be handled by the Customer Assistance Center, not by dealers.
Important:
Refer to the GM Service Policies and Procedures Manual, section 6.1.12, for specific procedures regarding customer reimbursement and the form.
Customer Reimbursement - For Canada & Export
Customer requests for reimbursement of previously paid repairs to correct the condition covered in this bulletin are to be submitted by August 31, 2006. All reasonable customer paid receipts should be considered for reimbursement. The amount to be reimbursed will be limited to the amount the repair would have cost if completed by an authorized General Motors dealer.
When a customer requests reimbursement, they must provide the following:
^ Proof of ownership at time of repair.
Original paid receipt confirming the amount of repair expense(s) that were not reimbursed, a description of the repair, and the person or entity performing the repair.
Claims for customer reimbursement on previously paid repairs are to be submitted as required by WINS.
Important:
Refer to the GM Service Policies and Procedures Manual, section 1.6.2, for specific procedures regarding customer reimbursement verification.
Courtesy Transportation
The General Motors Courtesy Transportation Program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranty. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product recall is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuffle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for courtesy transportation guidelines.
Claim Information
Submit a Product Recall Claim with the information shown.
Customer Notification - For US and Canada
General Motors will notify customers of this recall on their vehicle (see copy of customer letter shown in this bulletin).
Customer Notification - For Export
Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the sample letter.
Dealer Recall Responsibility - For US and Export (US States, Territories, and Possessions)
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle which is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
Dealer Recall Responsibility - All
All unsold new vehicles in dealers possession and subject to this recall MUST be held and inspected/repaired per the service procedure of this recall bulletin BEFORE customers take possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward. Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is shown in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, please take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.
Disclaimer