Campaign - Cargo Shade Rattles: Overview
GMC NUMBER: 95-C-34GROUP: 10 - Body Section
DATE: April 1995
SUBJECT:
CARGO SHADE RATTLES
MODELS:
1995 GMC JIMMY WITH CARGO SHADE
General Motors has determined that on CERTAIN 1995 GMC 4-door Jimmys built before early December, 1994, and on CERTAIN 1995 GMC 2-door Jimmys built before the end of January, 1995, the retractable cargo shade was not installed, but the cost of this feature was not removed from the vehicle invoice.
Rattles that were inherent in the design of the cargo shade were deemed to be unacceptable. A decision was made to stop installing the retractable cargo shade (part of the jack cover) until the rattle condition could be corrected. In its place, a plain jack cover was installed. Further, it was decided to not issue the dealer a credit for the cost of the deleted retractable cargo shade. A new cargo shade would be sent to the dealer for installation into the vehicle once the quality concerns had been corrected. Additionally, it was agreed the customer's vehicle will be washed and the fuel tank topped off as a way of saying "thank you".
To correct this condition, dealers will install a redesigned cargo shade.
VEHICLES INVOLVED
Involved are CERTAIN S/T utilities with cargo area retractable shades built within the following VIN breakpoints:
The specific vehicles involved in this campaign have been identified by Vehicle Identification Number (VIN) Computer Listings. These listings are furnished to all involved dealers with the campaign bulletin. Dealers should confirm vehicle eligibility through VISS (vehicle Information Service System) or SERVICENET prior to beginning campaign repairs.
DEALER CAMPAIGN RESPONSIBILITY
All unsold vehicles in dealers' possession and subject to this campaign MUST be held and inspected/repaired per the service procedure of this campaign bulletin BEFORE owners take possession of these vehicles.
Dealers are to service all vehicles subject to this campaign at no charge to owners, regardless of mileage, age of vehicle, or ownership, from this time forward.
Owners of vehicles recently sold from your vehicle inventory are to be contacted by the dealer and arrangements made to make the required correction according to instructions contained in this bulletin.
In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your dealership for service in the future, please take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.
If the name and address of the owner of an involved vehicle was unavailable to GMC Truck Division at the time of campaign initiation, the dealer must determine the owner's name and address from the dealership sales records. Please provide this information directly on the second copy of the listing next to the applicable VIN so that our records may be updated and the appropriate notification mailed to the owner. This second copy should then be submitted to the address listed below in the previously supplied yellow campaign envelopes.
GMC Truck Division
General Motors Corporation
101 Union Street
Plymouth Michigan 48170
OWNER NOTIFICATION
Owners will be notified of this campaign on their vehicles by GMC Truck Division (see copy of owner letter included with this bulletin). A listing of owner names and addresses has been furnished to the involved dealers to enable dealers to follow up with owners involved in this campaign. This listing may contain owner names and addresses obtained from State Motor Vehicle Registration records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states. Accordingly, you are urged to limit the use of this listing to this campaign.
CAMPAIGN IDENTIFICATION LABEL
Each vehicle corrected in accordance with the instructions outlined in this Product Campaign Bulletin will require a "Campaign Identification Label." Each label provides a space to include the campaign number and five (5) digit dealer code of the dealer performing the campaign service. This information may be inserted with a typewriter or ball point pen.
Each "Campaign Identification Label" is to be located on the radiator core support in an area which will be visible when the vehicle is brought in for periodic servicing by the owner.
Apply "Campaign Identification Label" only on a clean, dry surface.
ADMINISTRATIVE PROCEDURE
Procedures covering this campaign are outlined in Section V of your dealership's "GMC Truck Warranty Claims Processing Manual" # P9119 Rev. 2/94.