Owner Letter
Owner LetterJanuary 2013
Dear General Motors Customer:
As the owner of a General Motors vehicle, your satisfaction with our product is very important to us.
This letter is intended to make you aware that if fluid enters the driver's door module on your 2006 model year Chevrolet TrailBlazer EXT or GMC Envoy XL; or 2006-2007 model year Buick Rainier, Chevrolet TrailBlazer, or GMC Envoy vehicle, it may cause a short in the circuit board. A short may cause the power door lock and power window switches to function intermittently or become inoperative. In extremely rare cases, a short may cause overheating, which could melt components of the door module, producing odor, smoke, or flame.
The symptoms of this condition are:
- Switches may function uncommanded, intermittently or become inoperative.
- You may notice an odor or overheated/hot switches.
What We Are Doing: We are conducting two programs to address this issue. The first program is a safety recall of these vehicles in certain states. A safety recall is being conducted in these areas because we have determined that states using road salt and other chemicals for ice/snow control are much more likely to experience a short circuit in the switch.
The second program is a special coverage in the remaining states. Under our special coverage, should a vehicle ever experience this condition, the owner must take that vehicle to their GM dealer and have that dealer inspect the vehicle, confirm the condition, and then repair that vehicle for free.
Your vehicle is covered by this special coverage.
Do not take your vehicle to your GM dealer as a result of this letter unless you believe that your vehicle has the condition as described above.
What You Should Do: If your vehicle demonstrates the condition or symptoms described above, contact your GM dealer to schedule an inspection. Please note that repairs and adjustments qualifying under this special coverage must be performed by a GM dealer. Your dealer can tell you how long they will need your vehicle.
If your vehicle does not currently demonstrate this condition, you should keep this document in a safe place for future reference. You should not take your vehicle to your GM dealer unless these symptoms have been observed. Diagnosis or repair for conditions other than that described above is not covered under this special coverage program (and will be your responsibility).
Reimbursement: If you have paid for repairs for the condition described in this letter, please complete the enclosed form and present it to your dealer with all required documents. Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and required documents must be presented to your dealer or received by the Reimbursement Department by January 31, 2014, unless state law specifies a longer reimbursement period.
If you have any questions or need any assistance, just contact your dealer or the appropriate Customer Assistance Center at the number listed below.
We are sorry for any inconvenience you may experience; however we have taken this action in the interest of your continued satisfaction with our products.
Jim Moloney
General Director,
Customer and Relationship Services
Enclosure
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