Symptom Troubleshooting
Symptom Troubleshooting: Navigation display buttons do not work or respond properly
Navigation display buttons do not work or respond properly
NOTE:
- Check the vehicle battery condition first.
- Check the connectors for poor connections or loose terminals.
- Make sure that the correct DVD color and version are installed.
- Check any official Honda service website for more service information about the navigation system.
- Before troubleshooting, make sure you have the anti-theft code for the navigation system.
- After troubleshooting, enter the anti-theft codes for the navigation system.
- Always verify the concern and compare the system operation to a known-good vehicle with the same software loaded whenever possible. If the concern is duplicated in the known-good vehicle, then it can be considered a characteristic of the system.
1. Turn the ignition switch to ON (II).
Does the navigation display turn on?
YES - Go to step 2.
NO - Refer to troubleshooting for no picture is displayed. Symptom Troubleshooting
2. Use the interface buttons to see if the navigation system responds.
Does the navigation system respond?
YES - The system is OK at this time. Have the customer demonstrate the issue to see if there is a misunderstanding of the system.
NO - Replace the navigation unit. Service and Repair