Audio Disc Skips

Audio System Symptom Troubleshooting / Audio disc skips

Audio disc skips

Special Tools Required

*Diagnostic CD 07AAZ-SDBA100
*Skip Test CD 07AAZ-SDBA200
*Skip Test CD 07AAZ-SDBA300
NOTE:
* Check the vehicle battery condition first Battery Test.
* Disc labels should not be used in the audio-navigation unit or the audio unit. They may jam and damage the player mechanism.
* Make sure the disc is compatible with the system (see the Owner's Manual for more information).
* Check the connectors for poor connections or loose terminals.

1. Problem verification 1:

Problem verification 1
-1. Confirm the vehicle's tires are properly inflated.

-2. Check the customers disc for scratches, fingerprints, and marks.
NOTE: Do the following test with the audio unit bass and the treble set to customers listening performance. When comparing to a known-good vehicle, do the comparison on the same model and trim level.

-3. Test drive to identify when the disc skips. The audio diagnostic CD (T/N: 07AAZ-SDBA100) can be used if customers disc is not available. Use tracks 10 to 12.

Does the disc skip?
-YES- The failure is duplicated, go to step 2.
-NO- Intermittent failure, the system is OK at this time.

2. Problem verification 2:

Problem verification 2
-1. The vehicle parked and engine running.

-2. Eject the CD, and insert the diagnostic skip test CD (T/N: 07AAZSDBA300) (ABEX TCD 721). Play tracks 2 to 11 and note the track number(s) where the CD starts skipping. Do the same test on a known-good vehicle.

Does the CD skip on the same track number(s) on both vehicles?
-YES- Intermittent failure, the system is OK at this time.
-NO- The failure is duplicated, go to step 3.

3. Audio unit check:

Audio unit check
-1. Eject the CD, and insert the diagnostic skip test CD (T/N: 07AAZSDBA200) (ABEX TCD 725B) play tracks 7 to 11 and tracks 13 to 15 and note the track number(s) where the CD starts skipping. Do the same test on a known-good vehicle.

Does the CD skip on the same track number(s) on both vehicles?
-YES- Intermittent failure, the system is OK at this time.
-NO- Replace the audio-navigation unit Audio-Navigation Unit Removal and Installation.
-NO- Replace the audio unit Audio Unit Removal and Installation.