Audio Disc Does Not Load

Audio System Symptom Troubleshooting - Audio disc does not load

Audio disc does not load

NOTE:

- Check the vehicle battery condition first Battery Test.
- Disc labels should not be used in the audio-navigation unit or the audio unit. They may jam and damage the player mechanism.
- Make sure the audio disc is compatible with the system (see the Owner's Manual for more information).
- Check the connectors for poor connections or loose terminals.

1. Turn the ignition switch to ON (II).

2. Turn on the audio system and insert a known-good disc to see if the symptom can be duplicated.

Does the disc load?

YES -

Operation is normal. If the disc loads normally, but will not play, go to Audio disc does not play troubleshooting Symptom Troubleshooting.

NO -

Go to step 3.

3. Insert another disc.

Does the disc load?

YES -

The original disc is faulty.

NO -

- With navigation, substitute a known-good audio-navigation unit (including the HDD) Audio-Navigation Unit Removal/Installation, and recheck. If the symptom/indication goes away, replace the original audio-navigation unit Audio-Navigation Unit Removal/Installation.
- Without navigation, substitute a known-good audio unit Audio Unit Removal/Installation, and recheck. If the symptom/indication goes away, replace the original audio unit Audio Unit Removal/Installation.