Work Flow

WORK FLOW
A good understanding of the malfunction conditions can make troubleshooting faster and more accurate. In general, each customer feels differently about a malfunction. It is important to fully understand the symptoms or conditions for a customer complaint.

Make good use of the two sheets provided, "Information From Customer" and "Diagnostic Worksheet", to perform the best troubleshooting possible.





Work Flow Chart

DIAGNOSTIC WORKSHEET

Information From Customer

KEY POINTS





^ WHAT Vehicle & A/T model
^ WHEN Date, Frequencies
^ WHERE Road conditions
^ HOW Operating conditions, Symptoms











Diagnostic Worksheet Chart