Policy Statement

Effective immediately, all warranty defects in wood veneer trim must be sublet for repair to a wood veneer specialist. Claims for component replacement will only be accepted if there is a warranty defect that cannot be repaired. Components that are damaged as a result of owner abuse, accident damage, negligence, or accessory installation are not covered under warranty. In many cases this type of damage is repairable, however, the cost must be borne by the dealer or customer.

Only the defective part is to be repaired. Jaguar Cars will not accept claims for refinishing entire wood sets, or multiple wood pieces, that are not defective. The XJ sedan ashtray lid and surround is exempt from this policy and should always be repaired as a set.

To make the repair process as "customer friendly" as possible, Jaguar Cars has supplied each dealer with a kit of "temporary wood" to be installed temporarily while the customer's part is being repaired. Temporary wood is not to be permanently installed in exchange for the customer's part. Additionally, temporary wood is not to be refinished under warranty or at dealer expense.