A/T - Repair Policy
Bulletin No. 002/95Issued 8/10/5
Revised 10/31/95
Category
K
Applicable Model/s
All Models
Subject
AUTOMATIC TRANSMISSION REPAIR POLICY
APPLICABLE MODELS/VINS
All Models Currently Under Warranty.
DESCRIPTION
Policies of the Remanufactured Automatic Transmission Program have changed. The contents in this bulletin describe the new and carryover features of this program as well as diagnostic applications.
Service Managers are requested to inform the necessary dealer personnel of these changes.
HOW THIS BULLETIN WORKS
This bulletin has been developed to assist the technician to accurately diagnose and repair automatic transmissions. This bulletin includes the following:
^ Policy
^ Repair Process Overview
^ Automatic Transmission Diagnostic Flow Chart
^ Automatic Transmission Application Chart
^ Automatic Transmission Warranty Repair Guide
^ MASH Authorization Process
^ Transmission Ordering Information
^ Core Return Preparation
^ Transmission Flushing Equipment
1 R:
^ Automatic Transmission Diagnostic Sheet (ECAT) (Sample)
-aR:
^ Automatic Transmission Diagnostic Sheet (LA4A-EL) (Sample)
NOTE:
Automatic Transmission Diagnostic Sheets are available from Helm, Inc. in pads of 100.
POLICY
^ Adjustments, repairs or component replacement for each transmission are limited to those items listed on the "APPLICABLE WARRANTY REPAIR/PART GUIDE."
^ Any vehicle (within warranty) that requires internal transmission repairs or rebuilding will be replaced with a MANA Remanufactured assembly.
NOTE:
MASH authorization is required prior to replacing an automatic transmission assembly. Transmissions replaced without prior authorization will not be considered for warranty reimbursement.
REPAIR PROCESS OVERVIEW
1. Record the customer concern and the conditions when the concern exists. Validate by duplicating the customers concern.
^ If the concern cannot be duplicated, check M-Tips On Line (MTO) for service information. If no MTO information exists, return the vehicle to the customer with an explanation of your attempts to duplicate the concern. Request the customer demonstrate the condition to service management.
^ If a concern exists:
^ Determine the transmission type using the AUTOMATIC TRANSMISSION APPLICATION CHART.
^ Perform the diagnosis as described in the AUTOMATIC TRANSMISSION DIAGNOSTIC FLOW CHART and record the data.
NOTE:
A) The Automatic Transmission Diagnostic Sheets (ATDS) are available from Helm, Inc. in pad form. Each pad contains 100 sheets. The part number for the pad is 9999 95 TRNS 95.
B) Warranty claims submitted for A/T Performance Tests must have a copy of the AUTOMATIC TRANSMISSION DIAGNOSTIC SHEET (ATDS) retained with the R.O
2. Using the WARRANTY REPAIR GUIDE, determine if the concern can be corrected by performing allowable adjustments, repairs or component part replacement listed on the guide. Perform the adjustments, repairs or component replacements.
IMPORTANT NOTE:
^ If the transmission or components are replaced, flush the transmission cooler prior to installation.
^ If an internal part is suspected, call the MASH hotline for assembly authorization.
3. Prepare the core for return shipment to MANA in the "original" shipping container. This includes:
^ draining the fluid
^ replacing the hole plugs and torque convertor retaining strap
^ completing and attaching the core tag and a copy of the ATDS
4. Perform a quality check (thorough road test and visual inspection) after repairs are made to ensure complete customer satisfaction. Including the customer in the road test is recommended.
MASH AUTHORIZATION
Before replacing a transmission assembly, authorization must be obtained from the Major Assembly Service Hotline (MASH). This authorization is required for warranty reimbursement.
When it is necessary to contact MASH, the information from the Automatic Transmission Diagnostic Sheet (ATDS) will be required by the hotline specialist before the situation can be reviewed.
The ATDS is used for documenting diagnostic finding for all transmission concerns.
Authorization Process
1. Dealer technician diagnoses the problem to determine if a complete assembly is required.
2. Technician completes the ATDS.
3. Dealer Service Manager calls the MASH Hotline (800) 832-4940
^ Service Manager selects "2" for the Major Assembly Service Hotline (as prompted by phone voice mail).
^ Service Manager provides all information from the ADTS
^ Service Manager provides an estimated cost for assembly replacement. Cost includes:
a) Replacement Part
b) SRT or Dealership Labor Rate (if applicable)
c) Sublet description and cost (if applicable)
NOTE:
Dealerships can fax the ATDS to MASH at (714) 442-6598. The MASH specialist will contact the dealer regarding the fax request.
4. The Hotline specialist will review the request and determine if:
^ Additional repair information will eliminate the need for complete assembly replacement. If this is determined, the dealer will be requested to perform additional steps to repair the vehicle. In this circumstance no authorization number is issued.
^ Complete assembly replacement is the best alternative. In this circumstance, an authorization number is issued for warranty reimbursement.
Hotline Hours
Operation hours are 9am to 4pm (for each continental time zone), Monday through Friday. (9am to 3pm in Hawaii). Fax transmission is available 24 hours a day, seven days a week. Responses to fax will occur during regular business hours.
TRANSMISSION ORDERING INFORMATION
If the vehicle is within warranty, MASH authorization must be obtained before ordering a transmission for replacement under normal warranty conditions.
After obtaining authorization, the transmission must be ordered from the MANA Remanufacturing Operation office servicing your dealer. MANA will require the following information before releasing a transmission:
^ MASH Authorization Number
^ Vehicle retail date if under original warranty
^ Repair date and mileage at the time of replacement if under parts warranty Dealer Inventory
Transmission assemblies will be available for dealer stocking on November 1, 1995.
Ordering Locations:
MANA Irvine Branch
1424 McGaw Ave.
Irvine, CA. 92714
Order Telephone: (714) 261-9429
or (714) 852-7225
FAX: (714) 261-6573
MANA Jacksonville Branch
8601 Youngerman Court, Unit 9
Jacksonville, Florida 32244
Order Telephone: (904) 779-5996
FAX: (904) 779-5889
NOTE:
Dealers in TEXAS should order transmission assemblies from the MANA Jacksonville Branch.
Transmission Delivery
Normal delivery for transmissions ordered before 12pm is two (2) full working days. Example: Order received before 12pm Monday will be delivered Wednesday.
Part Number Information:
See Parts Flash (95-20) for detailed applications and part numbers.
CORE RETURN PREPARATION
To ensure your dealer receives the $600.00 core credit the unit must be returned properly. Failure to return a complete core and the required information will result in no core charge refund.
To receive core credit you must:
^ Return the transmission within 30 days of the vehicle repair date.
^ Return it in the special shipping container.
^ Completely drain the transmission fluid.
^ Assemble all components and install hole plugs, differential side gear and torque convertor holding devices.
^ Complete and Attach the core return tag.
^ Complete and attach a copy of the Automatic Transmission Diagnostic Sheet.
IMPORTANT NOTE:
The $600 core charge will not be refunded if the dealer fails to perform these tasks or if the transmission is damaged during shipping (due to improper preparation).
Core Component details:
Figure 1. Install the torque convertor by rotating it to align the splines of the bearing cover, turbine shaft and oil pump. Ensure the torque convertor is fully installed to prevent bushing damage during shipping.
Figure 2. Install torque convertor retaining bracket.
Figure 3. Install differential side gear holders.
AUTOMATIC TRANSMISSION FLUSHING EQUIPMENT
The automatic transmission oil cooler must be flushed whenever performing a major transmission repair or replacement. If the cooler is not flushed properly, residual friction material and metal may become dislodged and affect the new transmission's operation.
A labor operation is established to cover the use of flushing equipment. If the transmission oil cooler is not flushed with the proper flushing equipment prior to repair completion, and a comeback repair occurs due to clogged oil cooler circuits, the repair cost is not warrantable.
Recommended Power Flushing Manufacturers and Equipment
Manufacturer/Telephone Number Part Number Description
Kent Moore / (800)345-2233 J 35944-AMAZ Flushing Kit
OTC / (800) 533-0492 60081 Portable Torque Converter Oil
Cooler Cleaner
The Kent Moore flushing equipment will be available soon. A Special Tools Bulletin will be released which will contain further details.
NOTE:
1. Power flushers require a 5 Micron filter installed.
2. The above flushers require adapters / attachments for Mazda vehicle applications.
3. Direct all questions regarding usage and application to the flusher manufacturer.
4. Flush in reverse direction of normal operation. Refer to the workshop manual for normal flow.
WARRANTY INFORMATION
Applicable warranty information will be included in the 1996 SRT microfiche.