Attachment I
CONDITION OF CONCERNOn certain CX-9 vehicles, the front door checkers that prevent the front doors from opening too far may break from absorbing the force generated when the front doors are opened. Should the checkers break, the front door can still be closed. However, continued operation of the front door with a broken door checker could result in sheet metal damage to the front door and/or the front fender.
SUBJECT VEHICLES
OWNER NOTIFICATION
Mazda will notify U.S. owners by first class mail beginning August 13, 2007.
PARTS INFORMATION
PARTS ORDERING INFORMATION
An initial shipment of parts will be sent to all dealers as an SSO stock order (combined with regular stock orders when possible) beginning July 25, 2007. All dealers should expect to receive the parts no later than August 6, 2007.
The initial shipment will consist of TDY1-58-270 Door Checker Assemblies, which will be calculated as the total number of vehicles in each dealer's inventory (based on the latest reports), plus a percentage of the total number of CX-9 vehicles retailed by each dealer. No fasteners will be pre-shipped, as they are to be replaced only when necessary.
Please follow these instructions to order additional parts
Orders will only be accepted through the Dealer Assistance Group (DAG) website "eMail Inquiries" page as follows:
1. Go to the Dealer Assistance Group web page, or click on the link below:
https://portal.mazdausa.com/dealerhome/serviceparts/dag/index.htm
2. Click on "eMail Inquiries" at the top of the screen
3. Click on "Corporate Dealer Assistance Group"
4. Fill in the following required fields:
^ First name
^ Last name
^ Phone Number
^ Email Address
^ MNAO Sales Order: (enter the P0 number you would like to use for the order or simply enter N/A)
^ Part Number
^ Techline Ref #: (Leave Blank)
^ Comments: Enter the VIN(s) of the vehicle(s) requiring the part(s). VIN is required for the order to be placed. Also if you require more than one part number enter the additional part numbers here.
Once all the fields have been entered click on the "Submit" button. This sends an email to DAG. Your order will be placed as a CSO order with the freight charge waived, and you will be contacted with confirmation of the order and the order number. You do not need to call DAG once this email request has been sent.
For parts ordering assistance, contact the Corporate Dealer Assistance Group option 2.
WARRANTY CLAIM PROCESSING INFORMATION
RENTAL CAR
A rental car may be provided to the customer if eligible based on the terms and conditions of the Rental Car Reimbursement Program, policy 12.0. Rental car reimbursements are available only on 2001 and newer vehicles within the mileage and time limitations under the New Vehicle Limited Warranty. If the customer was placed in a rental car while the campaign was being completed, submit a separate claim/problem using the standard rental claim information.
VERIFY THE VEHICLE NEEDS THE SSP
1. Verify the vehicle is within the ranges shown.
^ If the vehicle is within the above ranges, go to step 2.
^ If vehicle is not within the above ranges, return it to the customer.
2. Perform a Warranty Vehicle Inquiry using your eMDCS System and inspect vehicle for an Authorized Modification Label SSP 73 attached to the vehicle's bulkhead.
eMDCS System - Vehicles Status Inquiry Results
REPAIR PROCEDURE
Please refer to Attachment II.
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