VEHICLE INFORMATION IS NOT SENT TO SMARTPHONE [EMERGENCY CALL SYSTEM (E)]

id0903sc071700

Note

• Before starting the symptom troubleshooting, verify the [Troubleshooting Procedure for Emergency Call System].

(See FOREWORD [EMERGENCY CALL SYSTEM (E)].)

Outline

Description

•  When the ignition is switched OFF even though the vehicle reception sensitivity is high, the vehicle health report of the MyMAZDA is not updated.

Possible cause

•  Connector or terminal malfunction of the following parts:

―  Emergency call unit

―  TEL antenna No.1

•  Short to power supply, short to ground, or open circuit in TEL antenna No.1 signal circuit

•  TEL antenna No.1 malfunction

•  Other than the vehicle malfunction (such as server, communication environment, Smartphone, or application)

•  Emergency call unit malfunction

Diagnostic Procedure

Step

Inspection

Results

Action

1

VERIFY ALL SYSTEM DTCs

•  Perform the DTC inspection.
(See DTC INSPECTION.)

•  Are any DTCs displayed?

Yes

Repair the malfunctioning location according to the applicable DTC troubleshooting.

No

Go to the next step.

2

INSPECT EMERGENCY CALL UNIT, AND TEL ANTENNA NO.1 CONNECTORS FOR MALFUNCTION

•  Inspect the applicable connector and terminal.
(See CONNECTOR INSPECTION.)

•  Are the connector and terminal normal?

Yes

Go to the next step.

No

Repair or replace the malfunctioning location and perform the repair completion verification.

3

INSPECT TEL ANTENNA NO.1 SIGNAL CIRCUIT FOR SHORT TO POWER SUPPLY, SHORT TO GROUND, AND OPEN CIRCUIT

•  Inspect the signal circuit for a short to power supply, short to ground, and an open circuit.
(See CIRCUIT INSPECTION.)

•  Are the connector and terminal normal?

Yes

Go to the next step.

No

Repair or replace the malfunctioning location and perform the repair completion verification.

Repair completion verification1

VERIFY THAT VEHICLE IS REPAIRED

•  Install/connect the part removed/disconnected during the troubleshooting procedure.

•  Has the malfunction symptom been eliminated?

Yes

Complete the symptom troubleshooting. (Explain contents of repair to customer)

No

Verify if a similar malfunction on another vehicle with the emergency call system is occurring.

If a similar malfunction can be verified

•  A malfunction other than the vehicle, such as a server, the communication environment, Smartphone, or an application can be considered.

•  If the malfunction is not resolved, verify the web content of the official site related to the emergency call system.

If a similar malfunction cannot be verified

•  Replace the TEL antenna No.1, then go to the next step.
(See TEL ANTENNA REMOVAL/INSTALLATION [(E)].)

Repair completion verification2

VERIFY THAT VEHICLE IS REPAIRED

•  Install/connect the part removed/disconnected during the troubleshooting procedure.

•  Has the malfunction symptom been eliminated?

Yes

Complete the symptom troubleshooting. (Explain contents of repair to customer)

No

Perform the diagnosis from Step 1.

•  If the malfunction is not resolved, verify the web content of the official site related to the emergency call system.

Description	• When the ignition is switched OFF even though the vehicle reception sensitivity is high, the vehicle health report of the MyMAZDA is not updated.
Possible cause	• Connector or terminal malfunction of the following parts: ― Emergency call unit ― TEL antenna No.1 • Short to power supply, short to ground, or open circuit in TEL antenna No.1 signal circuit • TEL antenna No.1 malfunction • Other than the vehicle malfunction (such as server, communication environment, Smartphone, or application) • Emergency call unit malfunction

Step	Inspection	Results	Action
1	VERIFY ALL SYSTEM DTCs • Perform the DTC inspection. (See DTC INSPECTION.) • Are any DTCs displayed?	Yes	Repair the malfunctioning location according to the applicable DTC troubleshooting.
1		No	Go to the next step.
2	INSPECT EMERGENCY CALL UNIT, AND TEL ANTENNA NO.1 CONNECTORS FOR MALFUNCTION • Inspect the applicable connector and terminal. (See CONNECTOR INSPECTION.) • Are the connector and terminal normal?	Yes	Go to the next step.
2		No	Repair or replace the malfunctioning location and perform the repair completion verification.
3	INSPECT TEL ANTENNA NO.1 SIGNAL CIRCUIT FOR SHORT TO POWER SUPPLY, SHORT TO GROUND, AND OPEN CIRCUIT • Inspect the signal circuit for a short to power supply, short to ground, and an open circuit. (See CIRCUIT INSPECTION.) • Are the connector and terminal normal?	Yes	Go to the next step.
3		No	Repair or replace the malfunctioning location and perform the repair completion verification.
Repair completion verification1	VERIFY THAT VEHICLE IS REPAIRED • Install/connect the part removed/disconnected during the troubleshooting procedure. • Has the malfunction symptom been eliminated?	Yes	Complete the symptom troubleshooting. (Explain contents of repair to customer)
Repair completion verification1		No	Verify if a similar malfunction on another vehicle with the emergency call system is occurring. If a similar malfunction can be verified • A malfunction other than the vehicle, such as a server, the communication environment, Smartphone, or an application can be considered. • If the malfunction is not resolved, verify the web content of the official site related to the emergency call system. If a similar malfunction cannot be verified • Replace the TEL antenna No.1, then go to the next step. (See TEL ANTENNA REMOVAL/INSTALLATION [(E)].)
Repair completion verification2	VERIFY THAT VEHICLE IS REPAIRED • Install/connect the part removed/disconnected during the troubleshooting procedure. • Has the malfunction symptom been eliminated?	Yes	Complete the symptom troubleshooting. (Explain contents of repair to customer)
Repair completion verification2		No	Perform the diagnosis from Step 1. • If the malfunction is not resolved, verify the web content of the official site related to the emergency call system.