Bluetooth DEVICE DOES NOT WORK [CAR-NAVIGATION SYSTEM (DISPLAY-INTEGRATED TYPE)]

id0903l4104100

Description

Bluetooth device does not work

POSSIBLE CAUSE

•  Bluetooth device other than compatible device is used

•  Bluetooth device malfunction

•  Car-navigation unit malfunction

Description	Bluetooth device does not work
POSSIBLE CAUSE	• Bluetooth device other than compatible device is used • Bluetooth device malfunction • Car-navigation unit malfunction

Diagnostic Procedure

Step

Inspection

Action

1

VERIFY MALFUNCTION SYMPTOM

•  Verify if the customer's mobile phone is registered/selected from the telephone selection screen on the telephone setting screen.

•  Is the customer's mobile phone registered/selected to the car-navigation unit?

Yes

System is normal.

No

Register/select the customer's mobile phone.

Verify the malfunction symptom again, if the malfunction is not eliminated, go to the next step.

Note

•  Pairing may take several tries due to the characteristics of Bluetooth and differences in manufacturers of Bluetooth devices.

2

VERIFY IF MALFUNCTION CAUSE IS Bluetooth DEVICE SPECIFICATION

•  Verify if the customer's Bluetooth device is a Bluetooth-enabled device from the "Available Bluetooth Devices".
(See Available Bluetooth Devices.)

•  Is the customer's Bluetooth device not a Bluetooth-enabled device?

Yes

Explain to the customer that the customer's Bluetooth device is not a Bluetooth-enabled device.

No

Go to the next step.

3

DETERMINE IF MALFUNCTION CAUSE IS MOBILE PHONE

•  After gaining the customer's understanding, attempt to perform pairing using another mobile phone.

•  Was pairing performed normally?

Yes

Explain to the customer that the cause is a mobile phone malfunction.

No

Replace the car-navigation unit.

(See CAR-NAVIGATION UNIT REMOVAL/INSTALLATION.)

(See CAR-NAVIGATION UNIT DISASSEMBLY/ASSEMBLY.)

Step	Inspection	Action
1	VERIFY MALFUNCTION SYMPTOM • Verify if the customer's mobile phone is registered/selected from the telephone selection screen on the telephone setting screen. • Is the customer's mobile phone registered/selected to the car-navigation unit?	Yes	System is normal.
No	Register/select the customer's mobile phone. Verify the malfunction symptom again, if the malfunction is not eliminated, go to the next step. Note • Pairing may take several tries due to the characteristics of Bluetooth and differences in manufacturers of Bluetooth devices.
2	VERIFY IF MALFUNCTION CAUSE IS Bluetooth DEVICE SPECIFICATION • Verify if the customer's Bluetooth device is a Bluetooth-enabled device from the "Available Bluetooth Devices". (See Available Bluetooth Devices.) • Is the customer's Bluetooth device not a Bluetooth-enabled device?	Yes	Explain to the customer that the customer's Bluetooth device is not a Bluetooth-enabled device.
No	Go to the next step.
3	DETERMINE IF MALFUNCTION CAUSE IS MOBILE PHONE • After gaining the customer's understanding, attempt to perform pairing using another mobile phone. • Was pairing performed normally?	Yes	Explain to the customer that the cause is a mobile phone malfunction.
No	Replace the car-navigation unit. (See CAR-NAVIGATION UNIT REMOVAL/INSTALLATION.) (See CAR-NAVIGATION UNIT DISASSEMBLY/ASSEMBLY.)

Available Bluetooth Devices

Specification

•  Bluetooth Specification Ver. 1.1 or higher (Ver. 2.0 + EDR or higher is recommended)

Profile

•  A2DP (Advanced Audio Distribution Profile) Ver. 1.0 or higher

•  AVRCP (Audio/Video Remote Control Profile) Ver. 1.0 or higher (Ver. 1.4 or higher is recommended)

Specification	• Bluetooth Specification Ver. 1.1 or higher (Ver. 2.0 + EDR or higher is recommended)
Profile	• A2DP (Advanced Audio Distribution Profile) Ver. 1.0 or higher • AVRCP (Audio/Video Remote Control Profile) Ver. 1.0 or higher (Ver. 1.4 or higher is recommended)