Recall - Upper Intake Manifold Fractures: Overview
97-C-02CAMPAIGN: UPPER INTAKE...
Issued: 06/61/96
PRODUCT SAFETY CAMPAIGN
SUBJECT:
97-C-02-UPPER INTAKE MANIFOLD FRACTURE
MODELS:
1996 PONTIAC BONNEVILLE
1996 OLDSMOBILE NINETY EIGHT, EIGHTY EIGHT
1996 BUICK PARK AVENUE, LESABRE, RIVIERA, REGAL; (C,H,G,W MODELS)
1997 BUICK LESABRE (H MODEL)
EQUIPPED WITH 3.8L ENGINE (RPO L36, VIN K)
The Highway Safety Act, as amended, provides that each vehicle which is subject to a recall campaign of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty (60) days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time.
If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation.
To avoid having to provide these burdensome solutions, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. As you will see in reading the attached copy of the divisional letter that is being sent to customers, the customers are being instructed to contact the appropriate Customer Assistance Center if their dealer does not remedy the condition within five (5) days of the mutually agreed upon service date. If the condition is not remedied within a reasonable time, they are instructed on how to contact the National Highway Traffic Safety Administration.