Owner Letter Information
March, 1988Dear Pontiac Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
REASON FOR RECALL
General Motors has determined that a defect which relates to motor vehicle safety exists in certain 1983-86 T1000 model vehicles equipped with an automatic transmission. The automatic transmission shift lever button (detent) mechanism can, over time, wear to the point that the button on the shift lever no longer needs to be depressed to shift from "Drive" to "Reverse". A lever with this condition could be inadvertently bumped or moved from "Drive" to "Reverse" by the driver or a passenger while the vehicle is being driven. A sudden unexpected shifting of the transmission from "Drive" to "Reverse" could cause loss of vehicle control and a vehicle crash could occur.
WHAT WE WILL DO
To prevent this condition from occurring on your vehicle, the automatic transmission shift lever will be replaced with a newly designed lever. This service will be performed for you at no charge.
WHAT YOU SHOULD DO
Parts required for this service will be available to your dealer on or about April 29, 1988. Please contact your Pontiac dealer AFTER April 29, 1988 to arrange a service date.
Before returning to your Pontiac dealer for the recall service, care should be taken to avoid unintended bumping or moving of the shift lever while driving your vehicle.
Instructions for performing this service have been sent to your dealer. The labor time necessary to perform this service is approximately thirty (30) minutes. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your vehicle.
Your Pontiac dealer is best equipped to obtain parts and provide service to ensure your vehicle is corrected as promptly as possible. However, if you take your vehicle to your dealer on the agreed service date, and he does not remedy this condition on that date, or within five days, we recommend you contact the Pontiac Customer Assistance Center by calling: 1-800-762-2737. The Customer Assistance Center will assist you and the dealer in getting your vehicle serviced.
If after contacting your dealer and the Pontiac Customer Assistance Center, you are still not satisfied that we have done our best to remedy this condition, without charge within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street, S.W., Washington, DC 20590 or call 1-800-424-9393 (Washington, DC residents use 366-0123).
The enclosed Campaign Owner Reply Card identifies your Pontiac vehicle. Presentation of the card to your dealer will assist in making the correction in the shortest possible time. If you have sold or traded your vehicle, please let us know by completing the postage-paid Owner Reply Card and returning it to us.
We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your safety, and continued satisfaction with our products.