Radio, AC Delco - Repair Information
Number 86-9-1A Date 11/85Subject: AC-DELCO RADIO REPAIR INFORMATION
ALL 1986 MODELS
"Please disregard previous bulletin 86-9-1 due to a text revision."
PONTIAC POLICY
New Car Limited Warranty Basic Coverage
Factory installed radios are included within the coverage of the
base warranty period. Radios requiring repair under the warranty
must be sent to an authorized AC-Delco Service Center. Refer to the current AC-Delco SD-2 Authorized Service Center Directory for listings of radio service and exchange centers.
FIGURE 1 - Warranty Repair Claim For AC-Delco Items:
Extended Warranty Vehicles
Radios repaired on vehicles covered by the Optional Limited Warranty Extension require that a copy of the Extended Warranty Approval Card be submitted along with the Warranty Repair Claim (ACD 1078 A) (Fig. 1).. The Extended Warranty Approval Card should be located in the owner's warranty folder. This will provide the Warranty Repair Center with the evidence that the vehicle is covered for the extended warranty period.
Dealer-Installed Delco Radios
Delco Radios that are installed by the dealer or are upgraded (i.e. car ordered with AM radio, dealer installed AM-FM stereo radio at a later date) are covered under either the 90 day/4000 miles parts warranty or for the remainder of the vehicle's original New Car Limited Warranty Basic Coverage, whichever is greater.
Exchange Program
AC-Delco Radio Service Centers identified by an "EX" in the SD-2 Directory have exchange radios available. However, prior approval of the owner to accept a repaired unit must be obtained and noted on the repair order. This program is very helpful in handling touring owners or an owner who objects to driving with the radio removed.
Procedure
Whether repairing or exchanging the radio, dealers should never refer the owner to the AC-Delco Authorized Service Center, but should handle the transaction for the owner as follows:
FIGURE 1 - Warranty Repair Claim For AC-Delco Items:
^ Remove the unit requiring repair from the car, complete all red shaded areas of the Warranty Repair Claim (ACD 1078 A) (Fig. 1) for AC-Delco Items and send the unit and all five (5) copies of the completed form to the authorized AC-Delco Exchange Center or Service Center in your area. The information MUST be typewritten on the ACD 1078 form.
^ The repaired or exchange unit will be returned to your dealership for installation in the owner's vehicle.
^ The returned unit will have with it the dealer's copy of the AC-Delco form, properly completed. Pontiac Warranty Claim is to be submitted for the R&R of the unit along with the freight charges. The dealer copy of the ACD 1078 A and the freight receipt or shipping invoice are to be attached to the repair order scrapping copy and retained in accordance with requirements detailed in the current Pontiac Policies and Procedures Manual.
^ If the repair is done by the dealer, or sublet to other than an AC-Delco Service Center, credit will be allowed on Pontiac
Warranty Claim. Allowances for such repairs are included in
the Labor Time Guide. Sublet repair charges should be included on the claim and the sublet bill retained in the usual manner.
^ An additional 0.2 hour sublet administrative allowance will be paid if applied for when radios are repaired under warranty by an AC-Delco Service Center or another qualified service outlet. This additional time should be added to the published time allowance in the Labor Time Guide and entered in the "other labor hours" column of the Pontiac Warranty Claim form.
UNUSUAL RADIO INTERFERENCE CONDITIONS
It is the responsibility of the dealership to diagnose and repair radio interference conditions caused by other components on the vehicle. In unusual cases where the dealership has been unable to determine the cause of the interference, it may be necessary to sublet the repairs to an AC-Delco warranty service center. The dealership will be responsible for the cost of such repairs made by the warranty service center. Prior authorization should then be obtained for these repairs before the sublet repair costs are submitted on a warranty claim.