Campaign - Enhanced Head Impact Protection: Overview
CUSTOMER SATISFACTIONBulletin No.: 07287A
Date: May 28, 2008
Subject:
07287A - Increased Head Impact Protection
Models:
2007 Chevrolet Equinox
2007 Pontiac Torrent
Without Head-Curtain Side Impact Air Bags or Without Sunroof
Canadian Vehicles and Certain Export Vehicles
Supercede:
The Parts Information section in this bulletin has been revised to include the part usage for the gray absorber kit. Please discard all copies of bulletin 07287, issued May 2008.
THIS PROGRAM IS IN EFFECT UNTIL MAY 31, 2009.
Condition
2007 model year Chevrolet Equinox and Pontiac Torrent vehicles built without a head-curtain side impact air bag or without a sunroof not only meet but exceed government standards for head impact protection. GM has recently made changes that add to that protection. GM is making similar changes to vehicles built before this change was implemented.
Correction
To enhance head impact protection dealers are to install an energy-absorbing device on the driver and passenger side headliner.
Vehicles Involved
Involved are certain 2007 model year Chevrolet Equinox and Pontiac Torrent vehicles built without a head-curtain side impact air bag or without a sunroof and built within the VIN breakpoints shown above.
Important:
Dealers are to confirm vehicle eligibility prior to beginning repairs by using the GM Vehicle Inquiry System (GMVIS). Not all vehicles within the above breakpoints may be involved.
For dealers with involved vehicles a listing with involved vehicles containing the complete vehicle identification number customer name and address information has been prepared and will be provided through GM DealerWorld Recall Information. Dealers will not have a report available if they have no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly you are urged to limit the use of this report to the follow-up necessary to complete this recall.
Parts Information
Parts required to complete this recall are to be obtained from General Motors Service and Parts Operations (GMSPO). Please refer to your "involved vehicles listing before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation parts should be ordered on a CSO = Customer Special Order.
Service Procedure
1. Remove the door weather strip.
Notice:
To avoid damaging the headliner and to ensure the headliner tab hole is cut in the correct location, it is essential to carefully align the template cross hair (1) with the edge of the headliner and the edge of the A-pillar trim. Use an X-Acto knife or equivalent utility knife to cut the tab hole in the headliner.
Important:
There is a driver's side and a passenger's side template. The driver's side template is marked "L" left side, and the passenger's side template is marked "R" right side.
2. Align the template cross hair (1) with the edge of the A-pillar trim and edge of the headliner.
3. Mark the outline for the tab hole using an ink pen.
4. Cut the tab hole using a utility knife.
5. Insert the tab of the headliner trim piece into the tab hole.
6. Insert the A-pillar edge of the headliner trim piece (1) under the A-pillar trim (2).
7. Place a piece of Scotch(R) tape (or equivalent transparent tape) along the edge of the headliner where the U-channel will contact the headliner
8. Push the U-channel edge of the headliner trim piece over the top of the headliner edge.
9. Install the weather strip.
10. Examine the fit of the headliner trim piece to the headliner. Remove or reduce any gap between the headliner and headliner trim piece by applying pressure to the headliner molding piece if required.
Courtesy Transportation
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranty. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.
Claim Information
Submit a Product Recall Claim with the information shown above.
Customer Notification
General Motors will notify customers of this recall on their vehicle (see copy of customer letter shown in this bulletin).
Dealer Recall Responsibility
All unsold new vehicles in dealers possession and subject to this recall must be held and inspected/repaired per the service procedure of this recall bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers regardless of mileage, age of vehicle, or ownership, through May 31, 2009.
Customers who have recently purchased vehicles sold from your vehicle inventory and for which there is no customer information indicated on the dealer listing are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is shown in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory or is in your dealership for service through May 31, 2009 you must take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.
Disclaimer