Recall - Windshield/Liftgate Glass/Side Stationary Glass: Overview
Subject:F/CMVSS Noncompliance - Windshield/Liftgate Glass/Side Stationary Glass Retention - Replace Glass
# 07154B - (06/27/2007)
Models:
2007 Chevrolet Equinox
2007 Pontiac Torrent
THE LABOR OPERATION CODE FOR THE FLOOR PLAN REIMBURSEMENT AND THE SECOND PID HAVE BEEN REVISED. IN ADDITION, THE PART INFORMATION SECTION HAS BEEN REVISED TO ASSIST IN DETERMINING IF THE RIGHT QUARTER WINDOW IS EQUIPPED WITH AN ANTENNA.
PLEASE DISCARD ALL COPIES OF BULLETIN 07154A, ISSUED JUNE 2007.
Vehicles involved in this recall were placed on Stop Delivery on Thursday, May 31, 2007, via message # WIL20070008 (US) or email message (Canada).
^ Dealers who have more than one vehicle in inventory will be contacted by GM to arrange for return of the vehicles to GM. Unsold vehicles are not to be released to customers. These vehicles will be listed in the report titled, "Vehicles Returned to GM", sent with the Administrative Message releasing this bulletin.
^ Dealers who have only one vehicle in inventory are to replace the windshield, liftgate glass, and side quarter (stationary) glass following the instructions contained in this bulletin. These vehicles will be listed in the report titled, "Dealer Repaired Vehicles", sent with the Administrative Message releasing this bulletin.
^ Customer vehicles, export vehicles, and certain vehicles located in remote areas are to have the windshield, liftgate glass, and side quarter (stationary) glass replaced following the instructions contained in this bulletin. These vehicles will be listed in the report titled, "Dealer Repaired Vehicles", sent with the Administrative Message releasing this bulletin.
See details in the bulletin for more information.
Condition
General Motors has decided that certain 2007 Chevrolet Equinox and Pontiac Torrent model vehicles fail to conform to Federal/Canada Motor Vehicle Safety Standard (MVSS) 212, Windshield Mounting. On some of these vehicles, an incorrect primer may have been used when installing the windshield. In the event of a crash, the windshield may not be retained to the extent required by the Standard, increasing the risk of personal injuries to the vehicle occupants.
The same primer may have also been applied to the liftgate glass and the side stationary glass.
Correction
For vehicles in customer possession, export vehicles, certain vehicles located in remote areas, and inventory vehicles identified in the "Dealer Repaired Vehicles" report, dealers are to replace the windshield, liftgate glass, and the side stationary glass. A listing of vehicles to repair, titled "Dealer Repaired Vehicles", has been sent in the Administrative Message releasing this bulletin.
For vehicles in dealer inventory (greater than one), dealers are to hold the vehicle. The General Motors Dealer Business Center will contact dealers to arrange for return of the vehicles to GM. The vehicle transport company that normally services the dealership will facilitate the vehicle pick up. The vehicles will then be inspected, repaired if necessary, and returned to dealers as quickly as possible. A listing of vehicles to be returned to GM, titled "Vehicles Returned to GM", has been sent in the Administrative Message releasing this bulletin.
Each vehicle will be returned with a completed Inspection/Repair Worksheet in the vehicle. This document will clearly indicate if the vehicle passed or failed the inspection. Vehicles that pass require no further action and can be released for sale/delivery. Vehicles that fail the inspection will require replacement of the specific fixed glass noted on the worksheet. This could be the windshield only, or the windshield and right side rear quarter, or the liftgate and left side rear quarter. Once the discrepant glass is replaced, the vehicle can be released for sale/delivery.
Vehicles Involved
Parts Information
Floor Plan Reimbursement
Dealers in possession of vehicles included in the Stop Delivery are eligible for reimbursement of floor plan expense upon completion of this recall. This reimbursement is limited to the number of days from the Stop Delivery message sent May 31, 2007, to the date the vehicle is either returned by GM or repaired by the dealer, whichever is applicable. Floor plan reimbursement beyond these dates is not allowed. The amount of reimbursement should be charged as a net amount expense using the recall labor operation provided.
Courtesy Transportation - For US and Canada
The General Motors Courtesy Transportation Program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranty. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product recall is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for courtesy transportation guidelines.
Claim Information
Submit a Product Recall Claim with the information shown.
Customer Notification - For US and Canada
General Motors will notify customers of this recall on their vehicle (see copy of customer letter shown in this bulletin).
Customer Notification - For Export
Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the sample letter.
Dealer Recall Responsibility - For US and Export (US States, Territories, and Possessions)
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
This bulletin is notice to you that the new motor vehicles included in this recall may not comply with the standard identified above. under title 49, section 30112 of the United states code, it is illegal for a dealer to sell an new motor vehicle which the dealer knows does not comply with an applicable Federal Motor Vehicle Safety Standard. As a consequence, if you sell any of these motor vehicles without first performing the recall correction, your dealership may be subject to a civil penalty for each such sale.
Dealer Recall Responsibility - All
All unsold new vehicles in dealers' possession and subject to this recall must be held and inspected/repaired per the service procedure of this recall bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is shown in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.
Disclaimer