Guidelines For Completing the Core and Failed Part Return Tags

Front Side of Tag:

The front side of each tag is similar. All tags require the:

^ Part number

^ Retail facility code

^ Vehicle model year

^ Vehicle mileage

^ Customer service order (CSO) number (in over-the-counter sale, use invoice number)

^ Date of repair

^ Vehicle identification number (VIN). Some tags only require the last eight digits of the VIN. This is evident while filling out the tag.

^ Cluster/speedo core return tag has an additional item called the "Supplier Cntl #" which will be filled out by the supplier of the part.

^ Technician's identification number (TECH #). This allows us to identify the technician in case we need to contact him or her for further information.

Back Side of Tag:
The back side of each tag is used to communicate the details of the complaint conditions:

^ Description of the customer complaint - Please fully describe the complaint, prompting the replacement of the part being returned.

^ Complaint duplicated (not on all tags)

^ Complaint type - Each tag has unique failure types, please check all that apply.

^ Complaint condition - Each tag has unique failure conditions, please check all that apply.

^ At the bottom of each tag is a space to indicate any "Other Components Replaced" that are related to the same customer complaint.

^ Some tags require "Diagnostic Trouble Codes (DTCs)" to be listed. DTCs are required in order to diagnose control modules such as the PCM and ECM.