- - - - Or Lock: Unlocking A Locked System Customer Code Unknown

When the theft-deterrent feature is armed or secure (SEC), the radio can enter the locked state if the power is removed from the radio for a long enough period or if the customer has accidentally entered the wrong number three times. (An error message is displayed after every wrong entry.) When the radio is locked, LOCK appears on the display and all radio functions are disabled Before another attempt at the correct code can be made, the radio must be On and the display must show LOCK for an hour. After an hour, "----" will appear on the display and the correct code may be entered if it is known. You will only have three more chances to enter the code correctly before LOCK reappears.

If the customer code is unknown, perform the following steps to retrieve the customer code:
1. Turn ignition ON.
2. Turn radio power Off.
3. While pressing and holding presets 1 and 2 for 5 seconds, a four-digit number will appear on the radio display. (This four digit number is not the same as the customer's stored 4-digit code, but is needed before technical support is called.)
4. Record this number (it is the radio display code).
5. Call the technical support system at 1-888-225-2306 (USA & Canada), using a touch-tone telephone. When advised, give:
5.1 Your retailer code
5.2 The four digit radio display code obtained in step 4.
In response, you will receive the factory unlock code; record this number.
6. To unlock the radio and return to the SECURE state, follow the steps for "----" or LOCK: Unlocking a Locked System Using a Known Code." Use the factory unlock code as the "known code."

NOTE: The factory unlock code received is the same as the code that was entered by the customer.