Campaign - Engine Mount Bracket Replacement: Overview
NO: 02-C-01Customer Satisfaction
DATE: June, 2001
CATEGORY TYPE: Engine - 02
CATEGORY: Mechanical
PRODUCT CAMPAIGN BULLETIN
SUBJECT:
ENGINE MOUNT BRACKET ASSEMBLY REPLACEMENT
YEAR and MODEL:
2002 SATURN S-SERIES VEHICLES (ALL MODELS)
TO: ALL SATURN RETAILERS AND SERVICE PROVIDERS
Saturn has decided that certain 2002 model year S-Series vehicles were produced with engine mount bracket assembly-to-engine motor mount fasteners that were not properly heat-treated. If these fasteners yield, the vehicle would exhibit objectionable engine vibration and noise.
To prevent the possibility of this condition occurring, Retailers will replace the engine mount bracket assembly.
VEHICLES INVOLVED
Only selected 2002 model year S-Series Saturn vehicles within the following VIN range will require this campaign:
2Z104074 - 2Z104308
A VIN listing of the vehicles is shown for your reference.
You must verify campaign involvement through your AS400 system. It is important to note that campaign claims will only be paid on involved vehicles.
OWNER NOTIFICATION
No owner vehicles are involved in this activity. Only vehicles in Retailer inventory are involved.
FACILITY VIN LISTING
A list of vehicles assigned to you (Facility VIN Listing), which our records indicate were sold by or shipped to you, (or are located in close proximity to your facility) is shown.
This listing contains:
^ Complete vehicle identification number (VIN); and
^ VINs of vehicles, which according to Saturn records are in retail stock.
The Facility VIN Listing is furnished to involved Retailers with the Product Campaign Bulletin. Those Retailers not involved initially in this campaign will receive a message at the top of a blank Facility VIN Listing that states: NO VEHICLES ASSIGNED AT THIS TIME FOR CAMPAIGN 02-C-01.
RETAILER RESPONSIBILITY
All unsold vehicles in Retailers' possession and subject to this campaign must be held at the retail facility and repaired per the service procedure of this campaign bulletin before owners take possession of these vehicles.
In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your retail facility for service in the future, please take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.
TRANSFER OF CAMPAIGN RESPONSIBILITY
Saturn vehicles that have been sold by you, which may be closer in proximity to another Saturn Retailer, may still appear on your Facility VIN Listing. If you determine that it is more desirable for a vehicle on your Facility VIN Listing to be serviced by another Saturn Retailer, campaign responsibility may be transferred by completing a Campaign Vehicle Action Report and submitting it to your Customer Assistance Manager (CAM) at the Saturn Customer Assistance Center.
A copy of the Campaign Vehicle Action Report is shown for your reference. Additional copies can be ordered from Saturn Publications (1-800-828-2112, prompt 3, Item # S0397050). All changes to campaign responsibility will be reflected in your next Unfixed VIN Report.
All other changes in vehicle status (e.g., scrapped, stolen, etc.) are to be made in accordance with section 4.4.3 of the Retailer Service Reference Guide, "Notifying Saturn of Vehicle Status Change."
PARTS INFORMATION
A pre-shipment of engine mount bracket assembly(s) and engine mount nuts required to perform this campaign has been automatically sent to involved Retailers from Saturn Service Parts (SSPO). These initial parts shipments are to aid the Retailers in campaign preparation and will ensure minimal customer inconvenience.
Should additional parts be required, please order as needed.
Required Parts:
DISPOSITION OF REPLACED PARTS
Retailers will scrap all replaced parts in a manner that ensures that they cannot be reused, remanufactured, or otherwise entered into the stream of commerce in the future.
CAMPAIGN COMPLETION LABEL
Upon completion of the campaign, a Campaign Completion Label and a Clear Protective Cover should be affixed on a clean, dry surface of the radiator core support in an area clearly visible when the hood is raised. Each label provides a space to print in ink (or type) the campaign number (02C01) and the five (5) digit facility code of the Retailer performing the campaign service.
As a reminder, additional labels may be ordered from Saturn publications (1-800-828-2112, prompt 3, Item # S0300013A for the Campaign Completion Label, and item # S0300013B for the Clear Protective Cover).
CREDIT
DISCLAIMER