Customer Problem Analysis

CUSTOMER PROBLEM ANALYSIS

- The 5 items in the table below are important points in the problem analysis.
- In troubleshooting, the problem symptoms must be confirmed accurately. Preconceptions should be discarded in order to give an accurate judgement. To ascertain what the problem symptoms are, it is extremely important to ask the customer about the problem and the conditions at the time it occurred.

Important Points in the Customer Problem Analysis
What Vehicle model, system name
When Date, time, occurrence frequency
Where Road conditions
Under what conditions? Running conditions, driving conditions, weather conditions
How did it happen? Problem symptoms




(Sample) Supplemental restraint system check sheet