Recall - Trailer Hitch Defect

NO:
111

GROUP:
08

ISSUING DEPARTMENT:

CAR MARKET:
North America

DATE:

YEAR MONTH DAY

2003 01 10

TITLE:
Recall Campaign 111 Trailer Hitch

MY 1993-2002

REFERENCE BULLETINS:

SMB 00-170
SMB 00-170c
SB 89-0011
PB 89-111 (Pending)

BULLETIN REFERENCE

A. RECALL CAMPAIGN 111 DESCRIPTION

B. TRAILER HITCHES INVOLVED

C. PARTS INFORMATION

D. REPAIR OPTIONS/PARTS RETURN

E. CUSTOMER INFORMATION

F. RETAILER RESPONSIBILITY

G. CAMPAIGN REIMBURSEMENT PROCEDURES

H. RETAILER ALLOWANCE

I. CUSTOMER REIMBURSEMENT

A. RECALL CAMPAIGN 111 DESCRIPTION

Volvo, in agreement with its supplier Brink Sverige AB, has determined that a defect exists in the Generation 3.0 Trailer Hitch manufactured in Sweden for use on Volvo cars. Between September 1998 and September 2000, approximately 900 of the affected trailer hitches were delivered to Volvo retailers and subsequently sold to customers in the US and Canada.

B. TRAILER HITCHES INVOLVED

In an attempt to locate the owners of the affected trailer hitches, Volvo is asking retailers to check their records, for the time period between September 1998 and September 2000 for sales of the seven (7) affected part numbers*:

9451997 9481235
9451998 9481216
9481232 9499598
30889232

* Note:
Not every trailer hitch with one of the part numbers listed above is affected by the Recall. Please confirm that the trailer hitch is included in Recall 111 by ensuring that the part number is on the list and that the hitch has ALL THREE of the following distinguishing features:

^ a green release handle

^ a key-lock

^ the area around the locked/unlocked red indicator pin is round





C. PARTS INFORMATION

Part Number Part Description Qty

8698774 Service Kit 1

D. REPAIR OPTIONS / PARTS RETURN

The supplier is expected to provide Volvo with replacement trailer hitches within 90 days. At this time, no customers have been contacted regarding this Recall Campaign. If in the course of business, one of the affected trailer hitches is encountered, please inform the customer that the hitch is part of Volvo Recall Campaign 111 and offer the following options:

1. If the customer agrees to surrender the affected part (see description of affected parts in Section B. TRAILER HITCHES INVOLVED):

(a) Remove the detachable tow bar portion of the affected trailer hitch and return only the green handle to TMA. The balance of the parts are to be scrapped by the retailer. The mailing procedures for TMA can be found in SMB 00-170 for the US and SMB 00-170C for Canada, the addresses are:

(b) Inform the customer that he/she will be notified by letter when a replacement hitch is available;

(c) Send the customer's name, address and VIN to VCNA (as indicated in Section E. CUSTOMER INFORMATION).

2. If the customer does not want to surrender the affected part (see Section B. TRAILER HITCHES INVOLVED):

(a) Permanently affix the detachable tow bar to the receiver (bumper mount) using Service Kit 8698774 and the instructions in Service Bulletin 89-0011, Trailer Hitch - Permanently Affixing, available on the VEN Intranet;

(b) Inform the customer that he/she will be notified by letter when a replacement is available;

(c) Send the customer's name, address and VIN to VCNA ( see Section E. CUSTOMER INFORMATION).

E. CUSTOMER INFORMATION

If sales records for the affected parts are located, please submit the customer's name, address and VIN by mail to:

Volvo Cars of North America, LLC
1 Volvo Drive (Bldg. B)
Rockleigh, NJ 07647

F. RETAILER RESPONSIBILITY

Retailers are to perform this campaign on eligible vehicles regardless of mileage/kilometers or vehicle age. The campaign work covered under Recall Campaign 111 is free of charge to the owner.

G. CAMPAIGN REIMBURSEMENT PROCEDURES

All Recall Campaign 111 claims should be submitted using the short form application. A repair code has been established for this repair that will automatically reimburse the retailer for the proper labor and parts amount for each claim.





H. RETAILER ALLOWANCE

I. RETAILER ALLOWANCE

Please follow the instructions as outlined in the WARRANTY POLICY & PROCEDURES MANUAL, Chapter 6, Page 6.4.