Pinpoint Test N: The Satellite Radio Is Inoperative/Does Not Operate Correctly

Information and Entertainment System

Pinpoint Tests

Pinpoint Test N: The Satellite Radio Is Inoperative/Does Not Operate Correctly

Normal Operation

Digital signals are received by the satellite radio antenna and sent to the Audio Control Module (ACM) through the satellite radio antenna. The satellite receiver is internal to the ACM.

When a satellite radio subscription is activated, the Electronic Serial Number (ESN) of the built-in satellite receiver is associated with the Vehicle Identification Number (VIN). As a result, the ACM cannot be swapped from one vehicle to another.

When there is an open in the satellite radio antenna circuit, there is no satellite audio. The audio system display indicates a satellite antenna concern when the audio system is operated in satellite radio mode. To diagnose an open in the satellite radio antenna circuit, GO to Pinpoint Test M. Pinpoint Test M: Poor Reception/Poor Sound Quality/No Sound - Satellite Radio

- DTC U2014:96 (Control Module Hardware: Component Internal Failure) - sets when the ACM detects an internal fault to the built-in satellite radio receiver. This results in complete loss of satellite radio functionality.

This pinpoint test is intended to diagnose the following:

- Satellite radio system concern
- Subscription status
- ACM



PINPOINT TEST N: THE SATELLITE RADIO IS INOPERATIVE/DOES NOT OPERATE CORRECTLY

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N1 CHECK THE ACM DTCs


- Retrieve the ACM DTCs.
- Is DTC U2014:96 present?

Yes
GO to N4.

No
GO to N2.

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N2 CHECK THE SATELLITE RADIO DISPLAY


- Turn the audio system on.
- Operate the audio system in satellite radio mode and observe the Front Display Interface Module (FDIM) display.
- Does satellite radio information show on the FDIM display?

Yes
GO to N3.

No
For vehicles equipped with navigation, GO to Pinpoint Test H. Pinpoint Test H: An Individual FDIM Display Is Inoperative - Vehicles With Navigation

For all other vehicles, GO to Pinpoint Test G. Pinpoint Test G: An Individual Front Display Interface Module (FDIM) Display Is Inoperative - Vehicles Without Navigation

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N3 VERIFY AN ACTIVE SUBSCRIPTION


- Operate the audio system in satellite radio mode and observe the FDIM display.
- Does the display indicate the subscription has expired?

Yes
The subscription has expired. INFORM the customer to contact Sirius to re-activate the subscription.

No
GO to Pinpoint Test M. Pinpoint Test M: Poor Reception/Poor Sound Quality/No Sound - Satellite Radio

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N4 CHECK FOR CORRECT ACM OPERATION


- Ignition OFF.
- Disconnect all the ACM connectors.
- Check for:
- corrosion
- damaged pins
- pushed-out pins
- Connect all the ACM connectors and make sure they seat correctly.
- Operate the system and determine if the concern is still present.
- Is the concern still present?

Yes
INSTALL a new ACM. REFER to Audio Control Module (ACM) Audio Control Module (ACM). TEST the system for normal operation.

No
The system is operating correctly at this time. The concern may have been caused by a loose or corroded connector.

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