Recall - Fuel Leaks, Fuel Pump Replacement: Overview
SAFETYBulletin No.: 12190
Date: November 12, 2012
Subject: 12190 Fuel Odor or Spotting on Ground Inspect Fuel Pump Module
Models:
2007 Chevrolet Equinox
2007 Pontiac Torrent
Originally Sold or Currently Registered in Arizona, California, Nevada, Texas
2007 Chevrolet Cobalt
2007 Pontiac G5
Originally Sold or Currently Registered in Arizona, California, Florida, Nevada, Texas
2008 Chevrolet Cobalt
2008 Pontiac G5
Originally Sold or Currently Registered in Arizona
2009 Chevrolet Cobalt
2009 Pontiac G5
Originally Sold or Currently Registered in Arkansas, Arizona, California, Nevada, Oklahoma, Texas
Letters for Chevrolet Equinox and Pontiac Torrent customers will be mailed beginning November 12, 2012. The letter explains to the customer that parts are not available at this time and that another letter will be sent to them when parts are available. We do not have an estimated part availability date at this time. The VINs will not be available in IVH until sufficient parts are available.
Customer letters for the Chevrolet Cobalt and Pontiac G5 will be mailed beginning November 21, 2012. The letter explains to the customer that parts will not be available until mid-January 2013. They have been asked to contact dealers in mid-January to schedule an appointment for the repair. The VINs will be available in IVH on November 21, 2012.
Condition
General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2007 model year Chevrolet Equinox and Pontiac Torrent vehicles originally sold or currently registered in Arizona, California, Nevada, and Texas; 2007 model year Chevrolet Cobalt and Pontiac G5 vehicles originally sold or currently registered in Arizona, California, Florida, Nevada, and Texas; 2008 model year Chevrolet Cobalt and Pontiac G5 vehicles originally sold or currently registered in Arizona; and 2009 model year Chevrolet Cobalt and Pontiac G5 vehicles originally sold or currently registered in Arkansas, Arizona, California, Nevada, Oklahoma, and Texas. Some of these vehicles have a condition in which the plastic supply or return port on the fuel pump module may crack, which could cause a fuel leak. The customer may notice a fuel odor while the vehicle is being driven or after it is parked. If the crack becomes large enough, fuel may be observed dripping onto the ground and vehicle performance may be affected. If an ignition source were present, a fire could occur.
Correction
Dealers are to inspect and, if necessary, replace the fuel pump module.
Vehicles Involved
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle History screen in GM Global Warranty Management system. Dealership service personnel should always check this site to confirm vehicle involvement prior to beginning any required inspections and/or repairs. It is important to routinely use this tool to verify eligibility because not all similar vehicles may be involved regardless of description or option content.
For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided to dealers through the GM GlobalConnect Recall Reports. Dealers will not have a report available if they have no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall.
Parts Information
Parts required to complete this recall are to be obtained from General Motors Customer Care and Aftersales (GMCC&A). Please refer to your "involved vehicles listing" before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order.
Service Procedure
1. Inspect the warranty summary in Global Warranty Management (GWM) for a fuel pump module replacement on or after 3/1/09.
- If the fuel pump module has not been replaced, or was replaced before 3/1/09, the fuel pump module requires replacement. Proceed to Step 2.
- If the fuel pump module was replaced on or after 3/1/09, determine the part number of the new fuel pump.
- If the new fuel pump module part number was 19168892, 19168893, 19168894, 19177326, 19256352, 19257126, 19257138, or 19257488, no further action is required.
- If the new fuel pump module part number was NOT 19168892, 19168893, 19168894, 19177326, 19256352, 19257126, 19257138, or 19257488, the fuel pump module requires replacement. Proceed to Step 2.
2. Remove the fuel pump module. Refer to Fuel Pump Module Replacement in SI.
3. Install a new fuel pump module. Refer to Fuel Pump Module Replacement in SI.
Customer Reimbursement
Customer requests for reimbursement of previously paid repairs for the recall condition are to be submitted to the dealer by January 31, 2014, unless otherwise specified by state law. If this is not convenient for the customer, they may mail the completed Customer Reimbursement Request Form and all required documents to the GM Customer Assistance Center.
All reasonable and customary costs to correct the condition described in this bulletin should be considered for reimbursement. Any questions or concerns should be reviewed with your GM representative prior to processing the request.
When a customer requests reimbursement, they must provide the following:
- A completed Customer Reimbursement Request Form. This form is mailed to the customer or can be obtained through GM GlobalConnect.
- The name and address of the person who paid for the repair.
- Paid receipt confirming the amount of the repair expense, a description of the repair, and the person or entity performing the repair.
Important
GM requires dealers to approve or deny a reimbursement request within 30 days of receipt. If a reimbursement request is approved, the dealer should immediately issue a check to the customer and submit an appropriate warranty transaction for the incurred expense. If a reimbursement request is denied, the dealer MUST provide the customer with a clear and concise explanation, in writing, as to why the request was denied. The bottom portion of the Customer Reimbursement Request Form may be used for this purpose. If the denial was due to missing documents, the customer can resubmit the request when the missing documents are obtained, as long as it is still within the allowed reimbursement period.
Warranty transactions for customer reimbursement of previously paid repairs are to be submitted as required by GM Global Warranty Management. Additional information can also be found in Warranty Administration Bulletin 11-00-89-004.
Warranty Transaction Information
Submit a transaction using the table below.
* Customer Reimbursement will not close this recall. The service procedure must still be performed on the vehicle.
** The amount identified in "Net Item" should represent the dollar amount reimbursed to the customer.
Customer Notification
General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin).
Dealer Recall Responsibility
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
All unsold new vehicles in dealers' possession and subject to this recall must be held and inspected/repaired per the service procedure of this recall bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.
Disclaimer