Campaign - Fuel Pump Warranty Extension for Leaks: Overview
SPECIAL COVERAGEBulletin No.: 09275B
Date: April 17, 2013
Subject: 09275B Special Coverage Adjustment Fuel Odor or Spotting on Ground Replace Fuel Pump Module
Models:
2006 Chevrolet Cobalt
2006 Pontiac G4
2006 Saturn ION
Originally Sold or Currently Registered In Alabama, Arkansas, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, North Carolina, New Mexico, Oklahoma, South Carolina, Tennessee, Texas
2007 Chevrolet Cobalt
2007 Pontiac G5
2007 Saturn ION
Originally Sold or Currently Registered In Alabama, Arkansas, Georgia, Hawaii, Louisiana, Mississippi, North Carolina, New Mexico, Oklahoma, South Carolina, Tennessee
Supercede:
This bulletin is being revised to provide coverage of the condition described in this bulletin regardless of the vehicle's mileage or age. Please discard all copies of bulletin 09275A.
Condition
Some 2006 model year Chevrolet Cobalt, Pontiac G4, and Saturn ION vehicles originally sold or currently registered in Alabama, Arkansas, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, North Carolina, New Mexico, Oklahoma, South Carolina, Tennessee, and Texas; and some 2007 model year Chevrolet Cobalt, Pontiac G5, and Saturn ION vehicles originally sold or currently registered in Alabama, Arkansas, Georgia, Hawaii, Louisiana, Mississippi, North Carolina, New Mexico, Oklahoma, South Carolina, and Tennessee may have a condition in which the plastic supply or return port on the modular reservoir assembly (MRA) may crack. If either of these ports develop a crack, fuel will leak from the area. The customer may notice a fuel odor while the vehicle is being driven or after it is parked. If the crack becomes large enough, fuel may be observed dripping onto the ground and vehicle performance may be affected.
Special Coverage Adjustment
If a vehicle involved in this Special Coverage demonstrates the condition or symptoms described above, dealers are to replace the fuel pump module, regardless of the vehicle's age or mileage.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after January 28, 2010, are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to January 28, 2010, must be submitted to the Service Contract provider.
Vehicles Involved
All involved vehicles are identified by Vehicle Identification Number on the Applicable Warranties section in GM Global Warranty Management system. Dealership service personnel should always check this site to confirm vehicle involvement prior to beginning any required inspections and/or repairs. It is important to routinely use this tool to verify eligibility because not all similar vehicles may be involved regardless of description or option content.
Parts Information
Parts required to complete this special coverage are to be obtained from General Motors Customer Care and Aftersales (GMCC&A).
Customer Notification
General Motors will notify customers of this special coverage on their vehicles (see copy of typical customer letter included with this bulletin - actual divisional letter may vary slightly).
Service Procedure
1. Remove the fuel pump module. Refer to Fuel Pump Module Replacement in SI.
2. Install a new fuel pump module. Refer to Fuel Pump Module Replacement in SI.
Warranty Transaction Information
Submit a transaction using the table below. All transactions should be submitted as a ZREG transaction type, unless noted otherwise.
* The amount identified in "Net Item" should represent the dollar amount reimbursed to the customer.
Customer Reimbursement
All customer requests for reimbursement for previous repairs for the special coverage condition will be handled by the Customer Assistance Center, not by dealers.
A General Motors Customer Reimbursement Procedure and Claim Form is included with the customer letter.
Important
Refer to the GM Service Policies and Procedures Manual, section 6.1.12, for specific procedures regarding customer reimbursement and the form.
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