Attachment I - Administrative Information

FCSD Contact

Talk with your FCSD Parts and Service Zone Manager about program concerns.

Claims

Enter claims using DWE. See ACESII Manual, Sections 5 & 6.

Owner Refunds

See ACESII Manual, Section 3-59 for submission procedures.

For owner-paid repairs made before date of the Owner Letter (or after the date of the Owner Letter if an emergency repair was made away from the selling dealer), enter using DWE:

Program Code Field - 95M87

Misc. Expense Field - REFUND

Misc. Expense Field - ADMIN

Misc. Expense Field - 0.2 Hr.