Operation CHARM: Car repair manuals for everyone.
Manuals through 2025 now available!

Our trusted friends have launched a new website named LEMON, which has newer manuals. It also contains all the CHARM manuals.

LEMON is the spiritual successor to CHARM, I recommend you try it!

Link: lemon-manuals.la or lemon-manuals.org.ua

(Some people have issue connecting. LEMON is investigating. For now, use Firefox or change your DNS server)

Or, hide this message: temporarily or permanently

Attachment I - Administrative Information

OASIS
You must use OASIS to determine if a vehicle is eligible for this program.

PLEASE NOTE
Correct all vehicles in stock before delivery.

PROMPTLY CORRECT
Affected vehicles which are brought to your dealership.

CLAIMS
Enter claims using DWE. See ACESII Manual, Sections 5 & 6.

OWNER REFUNDS
See ACESII Manual, Section 3 for submission procedures.

For owner-paid repairs made before date of the Owner Letter (or after the date of the Owner Letter if an emergency repair was made away from the servicing dealer), enter using DWE:

Program Code: 99B05

Misc. Expense: REFUND

Misc. Expense: ADMIN.

Misc. Expense: 0.2 Hr.