Attachment I - Administrative Information

OASIS
You must use OASIS to determine if a vehicle is eligible for this program.

PLEASE NOTE:
Correct all vehicles in stock before delivery.

PROMPTLY CORRECT

-- Affected vehicles on the enclosed list.

-- Other eligible vehicles which are brought to your dealership.

DEALER-OWNER CONTACT

Immediately contact any affected owner whose name is not on the list. Give owner a copy of the Owner Letter.

Arrange with the owner for a service date.

CLAIMS

Enter claims using DWE. See ACESII Manual, Sections 5 & 6.

OWNER REFUNDS

See ACESII Manual, Section 3-59 for submission procedures.

For owner-paid repairs made before date of the Owner Letter (or after the date of the Owner Letter if an emergency repair was made away from the servicing dealer), enter using OWE:

^ Program Code - 98B37

^ Misc. Expense - REFUND

^ Misc. Expense - ADMIN.

^ Misc. Expense - 0.2 Hr.