Operation CHARM: Car repair manuals for everyone.
Manuals through 2025 now available!

Our trusted friends have launched a new website named LEMON, which has newer manuals. It also contains all the CHARM manuals.

LEMON is the spiritual successor to CHARM, I recommend you try it!

Link: lemon-manuals.la or lemon-manuals.org.ua

(Some people have issue connecting. LEMON is investigating. For now, use Firefox or change your DNS server)

Or, hide this message: temporarily or permanently

Attachment I - Administrative Information

OASIS
You must use OASIS to determine if a vehicle is eligible for this Program.

PLEASE NOTE
Correct all vehicles in stock before delivery.

DEALER-OWNER CONTACT
Promptly correct all affected vehicles on the enclosed list and other eligible vehicles which are brought to your dealership.

CLAIMS PREPARATION AND SUBMISSION

^ Enter claims using DWE.

^ Refer to ACESII Manual for claims preparation and submission information.

OWNER REFUNDS





Ford Motor Company will refund only those owner-paid repairs made before the date of the Owner Letter (or after the date of the Owner Letter if an emergency repair was made away from the servicing dealer).

Refer to ACESII Manual for Refund information.

RENTAL CARS
Rental cars are not approved for this program.