Verify The Customer Concern

Manual Transaxle and Clutch

Verify the Customer Concern

NOTICE: If transaxle noise is reported, first check the fluid level. The vehicle should not be driven if the fluid level is low or damage can occur.

1. Verify and document the customer concern.
1. When was it first noticed?

2. Did it appear suddenly or gradually?

3. Did anything unusual occur that would coincide with it or precede it?

4. Identify when the condition occurs.
- Hot or cold vehicle operating conditions

- Type of terrain

- City or highway driving

- Driving at a particular speed
- coasting

- hard acceleration

- Shifting
- upshifts

- downshifts

- in a particular gear

- in all gears

- Hot or cold ambient temperatures

5. Check TSBs and On-Line Automotive Service Information System (OASIS) messages.


2. Visually inspect for obvious signs of mechanical damage.