Campaign - Engine Coolant Defect/Vehicle Exchange: Overview

NO.:
91-C-02
CUSTOMER SATISFACTION

DATE:
May 10, 1991

GROUP:
ENEM

SUBJECT:
IMPROPERLY FORMULATED COOLANT

YEAR and MODEL:
1991 FOUR-DOOR SEDANS AND SPORT COUPES

TO:
ALL SATURN RETAILERS

We have just recently learned that some of the coolant we received from our supplier partner, Texaco Refining and Marketing Inc., was not correctly formulated. Unfortunately, this particular coolant mixture will cause components in the engine cooling system to degrade.

The most likely symptom that an owner may experience, in the immediate future, is a coolant leak that could result in the engine overheating.

We are asking that owners of affected vehicles return their vehicle to their Saturn Retailer and obtain a new 1991 Saturn of equivalent value, since we have not yet determined the long term impact of the incorrect coolant mixture on the engine cooling system and related components.